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We suggest you read this document and print a copy for your reference.
Note: This E-Communication Disclosure (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with the Family of Life Freedom Prepaid Mastercard® Products, including the Life Freedom, Aspire, Thrive, and Strive card programs (“Life Freedom Prepaid Mastercard® Products”), and any related products and services (“E-Communications”). This Disclosure supplements and is to be construed in accordance with the terms contained in the Cardholder Agreement (“Agreement”) you received from Sunrise Banks. The words "we," "us," and "our" refer to Sunrise Bank N.A., the issuer of the Life Freedom Prepaid Mastercard® Products. The words "you" and "your" mean you, the individual(s) identified on the Card Account. As used in this Disclosure, "Card Account" means the card of the Life Freedom Prepaid Mastercard® Product’s Card Account you have with us.
1. Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any required communications or disclosures in electronic format, and that we may discontinue sending paper communications and disclosures to you, unless and until you withdraw your consent to E-Communications as described below. Your consent to receive E-Communications includes, but is not limited to:
2. Method of Providing Communications to You in Electronic Form. All E-Communications that we provide to you will be provided by posting such E-Communications on our website at www.lifefreedomcard.com.
3. How to Withdraw Consent. You may withdraw your consent to receive E-Communications at any time by calling customer service at (866) 783-3248. If you do withdraw your consent to receive such disclosures and communications electronically, we will close your Card Account and return the remaining balance in the form of a check to the mailing address we have in our records. We will not impose any fee to process the withdrawal of your consent to receive E-Communications. Any withdrawal of your consent to receive E-Communications will be effective only after we have a reasonable period of time to process your withdrawal. In the meantime, you will continue to receive E-Communications from us. If you withdraw your consent, the legal validity and enforceability of prior required disclosures and communications delivered in electronic form will not be affected.
4. How to Update Your Records. It is your responsibility to provide us with a true, accurate and complete e-mail address, your contact information, and other information related to this Disclosure and your Card Account, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) by visiting www.lifefreedomcard.com and logging into your online account and edit your personal information, or calling customer service at (866) 783-3248, or writing to us at Life Freedom Prepaid Mastercard® Products C/O Debit Card Network, PO BOX 2030, Rancho Cordova, CA 95741-2030.
5. Hardware and Software Requirements. In order to access, view, and retain E-Communications that we make available to you, you must have:
6. Requesting Paper Copies. We will not send you a paper copy of any E-Communication unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an E-Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the E-Communication to you. To request a paper copy, contact us by calling customer service at (866) 783-3248. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any required disclosure or communication that you have authorized us to provide electronically.
7. Communications in Writing. All required disclosures and communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other E-Communication that is important to you.
8. Federal Law. You acknowledge and agree that your consent to E-Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
9. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your E-Communications, or to terminate or change the terms and conditions on which we provide E-Communications. We will provide you with notice of any such termination or change as required by law.
List of all fees for Life Freedom Thrive Prepaid Mastercard® (“Fee Schedule”)
Loads by direct deposit may only be made by a representative payee, conservator or public guardian.
Point of Sale
Withdrawal from Demand
Additional fees may be charged by merchants, banks and ATM operators in addition to the listed fee.
Using your Card outside the U.S.
Foreign Transaction Fee
This percentage of the US purchase amount plus applicable currency conversion charge by Mastercard®.
International ATM Withdrawal
Foreign Withdrawal from Demand
Other fees may be charged by merchants, banks and ATM operators in addition to the listed fee.
International ATM Balance Inquiry
Foreign Balance Inquiry Fee
International ATM Declined Transaction
Declined Foreign Transaction Fee
You can avoid this fee by verifying you know your PIN and have sufficient funds on your card to complete the ATM transactions. Other fees may be charged by merchants, banks and ATM operators in addition to the listed fee.
Declined POS Transaction
Declined POS Fee
You can avoid this fee by verifying you have sufficient funds on your card to complete the purchase.
ATM Balance Inquiry
Balance Inquiry Fee
Declined ATM Transaction
Declined ATM Fee
Issuance of Secondary Card
Secondary Card Fee
One-time charge for issuance of each Secondary Card.
Expedited Shipping Fee
Expedited Shipment Fee
Optional Charge for expedited shipping of a new or replacement card.
Replacement Card Fee
One time fee for replacement of a lost/stolen or damaged card.
This Cardholder Agreement, including the Fee Schedule, and any Privacy Notice provided to you by us (collectively referred to as this “Agreement”), sets forth the terms of your Life Freedom Card Thrive Prepaid Mastercard®. Please read it carefully and retain it for your records. Your Card is issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC pursuant to a license from Mastercard® International Incorporated.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account (including sub accounts). What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Definitions. In this Agreement, the words “you” and “your” means the Card Owner and any Authorized User of the Card. “Card Owner” means the person who qualified for and opened the Card Account and owns the funds in the Card Account. “Authorized User” means any person issued a Card at the request of the Card Owner and authorized by the Card Owner to use the Card. “We”, “us”, “our” and “The Bank" mean Sunrise Banks, the issuer of the Card. “Card” means the Life Freedom Card Prepaid Mastercard® plastic prepaid card that is issued to you by us. "Card Account" means the custodial sub-account we maintain on your behalf to track your Card balance on deposit with us and record transactions made using your Card or by other means authorized by this Agreement. “Account Number” means the 12-digit number used to identify your Card Account. “Card Number” means the 16-digit number embossed on your Card. "Servicer" means Debit Card Network, LLC, a third-party that markets and services the Card and Card Account on behalf of Sunrise Banks, including its officers, directors, employees, agents, affiliates, contractors and subcontractors. "Business days" are Monday through Friday, excluding federal holidays. Saturday, Sunday, and federal holidays are not considered business days, even if we are open. “PIN” means personal identification number. “Access Information” means collectively your PIN, online user name, password, challenge questions, and any other security information used to access your Card Account.
Agreement to Terms. By activating or using your Card (see “Activating Your Card” below), you agree to the terms of this Agreement. If you do not agree to the terms of this Agreement or do not want to use the Card, please destroy the Card at once by cutting it in half and visit www.lifefreedomcard.com and follow the cancellation instructions, or call (866) 783-3248 to cancel your Card Account. When any provision in this Agreement states that we may take certain actions, we may do so in our sole discretion. The terms of this Agreement are subject to amendment at any time in accordance with the “Change in Terms” section below.
Prepaid Card. The Card is a prepaid card. The Card allows you to access funds loaded or deposited to your Card Account by you or on your behalf. Your Card Account does not constitute a checking or savings account and is not connected in any way to any other account you may have. The Card is not a gift card, nor is it intended to be used for gifting purposes. The Card is not a credit card and may not provide the same rights to you as those available in credit card transactions. You will not receive any interest on the funds in your Card Account. The funds in the Card Account will be insured for the benefit of the Card Owner to the maximum limit provided by the Federal Deposit Insurance Corporation provided we have been able to verify your identity. Your funds will never expire, regardless of the expiration date on the front of your Card. The Card will remain the property of the Bank, must be surrendered upon demand and is nontransferable.
Activating Your Card. You cannot use the Card until it has been activated. To activate your Card, call (866) 783-3248 and follow the instructions provided. As part of the activation, you may be required to provide your Social Security Number and date of birth. Although no credit history is required to obtain a Card, you authorize us to obtain information about you from time to time from credit reporting agencies, your employers and other third parties for our internal processes.
Authorized Users: You may request an additional Card (“Secondary Card”) for another person, provided such person is at least 13 years of age. See the Fee Schedule for applicable fees. If the Secondary Card is for a minor, you must be the minor’s parent or legal guardian. You may also permit another person to have access to your Card or Access Information. However, you are liable for all Card transactions made by those persons. You must notify us to revoke permission for any person you previously authorized to use your Card or a Secondary Card. You are responsible for all transactions and fees incurred by you or any other person you have authorized to have access to your Card or Card Account. If you tell us to cancel another person’s use of your Card or a Secondary Card, your Card may be cancelled and a replacement Card will be issued to you with a different number. You are wholly responsible for the use of each Card and Secondary Card according to the terms of this Agreement.
Using Your Card, Card Number and Account Number. Subject to terms and limitations set forth in this Agreement, once you have activated your Card and your identity has been verified, you may use your Card, Card Number or Account Number, as applicable, to: (1) add funds to your Card Account (see section below labeled “Adding Funds to Your Card Account”), (2) purchase goods or services wherever your Card is honored as long as you do not exceed the value available in your Card Account (see section below labeled “Using Your Card for Purchases”), and (3) withdraw cash from your Card Account (see section below labeled “Using Your Card to Get Cash”), as long as you do not exceed the available balance in your Card Account. There may be fees associated with some of these transactions; see the Fee Schedule for more details. Some of these services may not be available at all terminals.
Each time you use your Card, Card Number or Account Number purchase goods or services, obtain cash or initiate another type of funds transfer authorized by this Agreement, you authorize us to reduce the available balance in your Card Account by the amount of the transaction plus applicable fees, if any. You agree that you will: (i) not use your Card at gambling websites or to purchase illegal goods or services; (ii) promptly notify us of any loss or theft of your Card; (iii) promptly notify us of the loss, theft, or unauthorized disclosure of any Access Information used to access your Card Account information or Card funds; (iv) not use the Card for business purposes; and (v) use the Card only as permitted by us. The Card may not be accepted by certain merchants whose goods or services are not legal for minors. We may refuse to process any transaction that we believe violates the terms of this Agreement.
PIN: A PIN is a four-digit code that may be used to make purchase transactions instead of signing for your transaction. Your PIN was selected at the time you activated your Card. Only one (1) PIN will be issued for the Card. To prevent unauthorized access to the Card balance, you agree to keep your PIN confidential. We recommend that you memorize your PIN and do not write it down. If you need to reset your PIN or if you need to retrieve a forgotten PIN, access your account at www.lifefreedomcard.com and follow the instructions provided or call (866) 783-3248. Some merchants may require you to make purchases using a PIN rather than your signature. Your PIN can also be used to obtain cash (see section labeled "Using Your Card to Get Cash").
Limitations on Card Usage. Use of your Card is subject to the limitations set forth below, and no transaction may exceed the value available in your Card Account. For security reasons, we may further limit the amount or number of transactions you can make with your Card on a daily or monthly basis, or in the aggregate, and we may limit the dollar amount of transactions to or from your Card Account. We may increase or decrease these limits or add additional limits from time to time in our sole discretion without prior notice to you except as required by law.
Frequency and/or Dollar Limits (for typical transactions)
Maximum Card Account balance
$5,000 at any given time
$2,000 per day
ATM Cash Withdrawals
$200 per day
Card Purchases (Signature & PIN)
$ 2,000 per day
*Other third parties involved in the transaction (e.g. ATM operator, reload network, bank teller) may have their own daily, weekly or monthly limits on the frequency and/or dollar amount of the transactions you request.
Card Not Present Transactions: All card not present transactions in excess of $250 per day will be declined. A card not present transaction occurs when a Card Owner does not physically present the card to the merchant at the time of the transaction. Card not present transactions include transactions made over the telephone or Internet.
No Loads by Check or Money Order or Cash. We do not accept loads by check or money order or cash.
Adding Funds to Your Card Account. Loads by direct deposit may only be made to your Card Account by a representative payee, conservator or public guardian. Representative payees, conservators, and public guardians are routinely appointed to handle the financial affairs of benefit recipients. They may cause direct deposits to be made or loaded to your Card Account. You agree that your representative payee, conservator or public guardian and the Servicer, The Bank and third parties may communicate about you, your benefits and transaction activity in your Card Account. You also agree to and authorize your representative payee, conservator or public guardian to load your Card Account by direct deposit. To determine whether a direct deposit has been made, access your account at www.lifefreedomcard.com and follow the instructions provided or call (866) 783-3248.
You may cancel the direct deposit authorization at any time by sending a written notice to your payor and providing the payor sufficient time to act upon the notice before the next scheduled transfer date.
Return of Funds: Your representative payee, conservator or public guardian may request funds that were loaded by direct deposit to your Card Account be returned to the account from which they were issued, which is typically a trust account held for your benefit. If your representative payee, conservator or public guardian requests a return of funds that were loaded by direct deposit to your Card Account, you authorize The Bank and Servicer to return the funds as requested after all transactions, fees and charges have been processed. Your Card may be temporarily disabled while the return of funds is processed.
Using Your Card for Purchases: You can use your Card to purchase goods and services everywhere Mastercard® prepaid cards are accepted, subject to the limitations in the section above titled “Limitations on Card Usage”. If you do not have enough funds available in your Card Account for the entire purchase, you can instruct the merchant to charge part of the purchase to your Card Account and pay the remaining amount with other funds. These are called split transactions and some merchants do not permit them. If a merchant attempts to process a transaction for more than the value available in your Card Account, or if the transaction will cause the purchase limit that has been established to be exceeded, then the transaction will be declined. Unusual or multiple purchases may prompt a merchant inquiry or card suspension to allow us to investigate such unusual activity.
When you use your Card Account to pay for goods or services, certain merchants may ask us to authorize the transaction in advance and may estimate its final value. When the transaction is authorized, we commit to make the requested funds available when the transaction finally settles and may place a temporary hold on your Card’s funds for the amount indicated by the merchant (which may be more than the final settled transaction amount). If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Transactions at certain merchants that authorize high dollar amounts, especially rental car companies and hotels, may cause an “authorization” or “hold” on your available balance for up to thirty (30) days. Until the transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. We will only charge your Card Account for the correct amount of the final transaction and the hold on any excess amount will be released when the transaction finally settles.
Using Your Card to Get Cash: You may use your Card and PIN to obtain cash at ATMs displaying the Mastercard® name or logo, the Maestro name or logo, the STAR Network name or logo, the MoneyPass Network name or logo, or at merchants that have agreed to provide cash back with a PIN purchase, subject to the limitations in the section above titled “Limitations on Card Usage”. The minimum cash withdrawal at ATMs is $20.00. ATM, PIN purchase and over-the-counter cash withdrawals are limited to the available balance in your Card Account. Merchants, banks and ATM operators may have additional limitations. You will be charged a fee by us for each cash withdrawal and balance inquiry made at an ATM in the amount disclosed in the Fee Schedule. In addition, when you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.)
Negative Balance. You acknowledge and agree that the value available in your Card Account is limited to the funds that have been loaded to your Card Account by you or on your behalf. Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You may not initiate transactions exceeding the available balance in your Card Account. Nevertheless, if any fees, transaction fees from merchants or other activity cause your Card Account to have a negative balance, you agree to pay us immediately for the full amount of the negative balance without further demand. We do not offer an overdraft or other credit feature with this Card. We may deduct the negative balance owing from any current or future funds loaded to your Card Account or any other account you activate or maintain with us. If your Card Account has a zero or negative balance, we may cancel your Card Account without notice.
Refunds for Purchases Made with the Card. Any refund for goods or services purchased with the Card Account will be made in the form of a credit to the Card. You are not entitled to receive a cash refund.
Disputes with Merchants. We are not responsible for the delivery, quality, safety, legality or any other aspect of goods and services that you purchase from others with a Card. All such disputes should be addressed to the merchants from whom the goods and services were purchased.
Reversal. Point of sale transactions cannot be reversed. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold of funds equal to the estimated purchase amount, for up to seven (7) days.
Fee Schedule. We will charge you, and you agree to pay, the fees and charges set forth in the Fee Schedule. You may also login at www.lifefreedomcard.com to view a complete list of fees. We generally deduct fees and charges from the Card Account at the time a fee or charge is incurred. The owners of ATMs or other networks may impose an additional charge to use their terminals. Selection of transaction types at ATMs that are not offered by the Card will result in denial fees. Selection of account types other than "checking" at ATMs will also result in denial fees. Attempting to withdraw more than your available balance will result in denial fees. Such other fees and charges may be deducted from your Card Account. If you request a service that is not included in the Fee Schedule, if there is a fee for such service it will be disclosed at that time, and you agree that any such fee may be deducted from your Card Account.
Receipts. You should get a receipt from the merchant, bank or ATM at the time you make a transaction or obtain cash using your Card. Please note there are some merchants that choose not to provide a receipt if the amount of the transaction is $15 or less.
Card Account Balance and Transaction History. You can obtain information about the amount of money you have remaining in your Card Account by calling (866) 783-3248 or accessing your Card Account at www.lifefreedomcard.com. Restrictions may apply if you access the automated telephone system more than 10 times per day. You will not be assessed a fee to check your balance using the automated telephone system, although you may be assessed a fee if you wish to speak to a live agent (see the Fee Schedule). You may also obtain your balance information, along with a 12-month history of your Card Account transactions, at no charge by logging in to your Card Account at www.lifefreedomcard.com. You also have the right to obtain at least 24 months of written history of your Card Account transactions by calling (866) 783-3248, or by writing us at Debit Card Network, LLC, at 2640 Cordova Lane, Ste. 105, Rancho Cordova, California 95670. You will not be charged a fee for this written history.
Foreign Transactions. If you obtain your funds (or make a purchase) in a currency other than U.S. dollars, the amount deducted from your funds will be converted by the Mastercard® International Incorporated Card Association into U.S. dollars. The Mastercard® International Incorporated Card Association will establish a currency conversion rate for this convenience using a rate selected by Mastercard® Card Association from the range of rates available in wholesale currency markets for the applicable central processing date which may vary from the rate the Mastercard® International Incorporated Card Association itself receives, or the government-mandated rate in effect for the applicable central processing date, in each instance. Fees may apply for foreign transactions (see the Fee Schedule.)
Change in Terms. Subject to the requirements and limitations of applicable law, we may at any time add to, delete or change the terms of this Agreement without advance notice to you except as required by law. Advance notice may not be given if the change needs to be made immediately in order to maintain or restore the security of your Card or Card Account or any related payment system.
Cancellation and Suspension. We reserve the right to limit your use of the Card. We may refuse to issue a Card Account or may revoke or suspend your Card Account privileges with or without cause or notice, other than as required by applicable law. If you would like to cancel the use of your Card, you may do so any time online at www.lifefreedomcard.com or by calling (866) 783-3248. You agree not to use or allow others to use an expired, revoked, cancelled, suspended or otherwise invalid Card. The cancellation of Card Account privileges will not otherwise affect your rights and obligations under this Agreement. Unless you have engaged in fraud or other illegal activities using your Card, if your Card Account privileges are cancelled or suspended, you may request the unused balance to be returned to you via a check to the mailing address on file. There may be a fee for this service. See the Fee Schedule for information.
Card Expiration/Settlement. Subject to applicable law, you may use the Card only through its expiration date, which is stated on the front of the Card. If you attempt to use the Card or add funds to your Card Account after the expiration date, the transactions may not be processed. If there is a balance remaining in your Card Account upon expiration, a new Card may be issued to you. You must activate any newly issued Card in order to access the funds in your Card Account. If we do not choose to issue a new Card to you or if your Card Account is cancelled for any reason, we will attempt to refund to you the balance remaining in your Card Account less any amounts owed (e.g., fees and charges). A check made payable to you will be mailed to you at the last postal address reflected in our records.
Unclaimed Property. You acknowledge and agree that we may be required by applicable law to turn over to a state government authority any funds remaining on your Card Account after a period of inactivity or dormancy. Card funds in Card Accounts will be remitted to the custody of the applicable state agency in accordance with state law, and we will have no further liability to you for such funds unless otherwise required by law. If this occurs, actions may be taken to try to locate the Card Owner at the address shown in our records, so you are encouraged to keep us informed if you change your address. You may notify us of a change of address by logging in to your Card Account at www.lifefreedomcard.com or by calling (866) 783-3248.
Website Availability. Although considerable effort is expended to make the website and other means of communications and access available around the clock, there is no warranty that these forms of access will be available and error free at all times. You agree that we will not be responsible for temporary interruptions in service due to maintenance, website changes, or failures, nor shall we be liable for extended interruptions due to failures beyond our control, including but not limited to the failure of interconnecting and operating systems, computer viruses, forces of nature, labor disputes and armed conflicts. We shall not be responsible to you for any loss or damages suffered by you as a result of the failure of systems and software used by you to interface with our systems or systems and software utilized by you to initiate or process banking transactions, whether such transactions are initiated or processed directly with our systems or through a third party service provider. You acknowledge that you are solely responsible for the adequacy of systems and software utilized by you to process banking transactions and the ability of such systems and software to do so accurately.
Protecting Your Access Information. To prevent unauthorized access to your Card and Card Account, you agree to keep your Access Information confidential. It is recommended that you memorize your Access Information and do not write it down. If you believe the security of your Access Information has been compromised in any way (for example, your password has been lost or stolen, someone has attempted to use the website under your user name without your consent, or your Card has been accessed), you must notify us immediately. Under certain circumstances, your access to the website may be denied in order to maintain or restore security or performance of the website. We may do so if we reasonably believe your Access Information has been or may be obtained or is being or may be used by an unauthorized person. We may try to notify you in advance, but cannot guarantee we will do so.
Your Liability for Unauthorized Transfers. Tell us AT ONCE if you believe your Card or Access Information has been lost or stolen or if you believe that an electronic funds transfer has been made without your permission. Telephoning us at (866) 783-3248 is the best way to minimize your possible losses. You could lose all the money in your Card Account. You agree that any unauthorized use does not include use by a person to whom you have given authority to use or access your Card Account or Access Information and that you will be liable for all such uses and funds transfers by such person(s).
If you tell us within 2 business days after you learn of the loss or theft of your Card or Access Information you can lose no more than $50 if someone used your Card or Access Information without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or Access Information and we can prove it could have stopped someone from using your Card or Access Information without your permission if you had told us within this time frame, you could lose as much as $500 if someone used your Card or Access Information without your permission.
Also, if your electronic history shows transactions that you did not make, including those made by Card, Access Information or by other means, tell us AT ONCE. If you do not tell us within 120 days after the alleged unauthorized transfer was credited or debited to your Card Account, you may not get back any money you lost after this period if we can prove that it could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from learning of the unauthorized transaction and telling us, the time period will be extended for a reasonable period in our sole discretion.
Additional Limits on Liability Under Mastercard® International Incorporated Rules. Under Mastercard® Rules, you will not be liable for any unauthorized transactions using your Card Account if you can demonstrate that you have exercised reasonable care in safeguarding your Card from risk of loss or theft. You must notify us within 2 days after the electronic statement was made available to you showing unauthorized transaction(s) in order to take advantage of any such limited liability provisions.
Our Liability for Failing to Make Transfers. If we do not complete a transaction to or from your Card Account on time or in the correct amount according to this Agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
if, through no fault of ours, your Card funds are insufficient for the transaction or are unavailable for withdrawal (for example, because there is a hold on your funds or your funds are subject to legal process);
if a computer system, ATM, or POS terminal was not working properly and you knew about the problem when you started the transaction;
if the ATM where you are making the transfer does not have enough cash;
if a merchant refuses to honor your Card;
if circumstances beyond our control (such as fire, flood, terrorist attack or national emergency) prevent the transaction, despite reasonable precautions that have been taken;
if any failure or malfunction is attributable to your equipment, to merchant or ATM equipment, or to any internet service or payment system;
if you attempt to use a Card that has not been properly activated;
If an employee of a load network (rePower®) did not properly transmit information to us;
If your Card or Access Information has been reported as lost or stolen, if your Card Account has been suspended by us, or we have reason to believe the transaction is not authorized by you; or
As otherwise provided in this Agreement.
Information about Your Right to Dispute Errors. If case of errors or questions about your Card Account, please contact us at (866) 783-3248 as soon as possible or write Debit Card Network, LLC, at 2640 Cordova Lane, Ste. 105, Rancho Cordova, California 95670. We must allow you to report an error until 120 days after the transfer allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by contacting us at the telephone number or address above. You will need to tell us: (1) your name; (2) your Card Number, (3) why you believe there is an error, (4) the dollar amount involved, and (5) approximately when the error took place. If you tell us orally, we may require that you send your complaint or question in writing or that you complete a Transaction Dispute form which will be made available to you within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Card Account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete the investigation. If you are asked to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card Account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to provisionally credit your Card Account for the amount you think is in error. We will tell you the results within three business days after completing the investigation. If it is decided that there was no error, we will send you a written explanation. You may ask for copies of the documents that were used in the investigation. If you need more information about the error-resolution procedures, call us at the telephone number shown above.
Questions. Debit Card Network, LLC, the Servicer, as the third party that administers the Card program, is responsible for customer service and for resolving any errors in transactions made with your Card. If you have questions regarding your Card, you may call Debit Card Network, LLC, at (866) 783-3248, write Debit Card Network, LLC, at 2640 Cordova Lane, Ste. 105, Rancho Cordova, California 95670 or visit www.lifefreedomcard.com.
Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the law says that we cannot. For example, we may:
(1) contact you by mail, telephone, email, fax, recorded message, text message or personal visit;
(2) contact you by using an automated dialing or similar device (“Autodialer”);
(3) contact you at your home and at your place of employment;
(4) contact you on your mobile telephone;
(5) contact you at any time, including weekends and holidays;
(6) contact you with any frequency;
(7) leave prerecorded and other messages on your answering machine/service and with others; and
(8) identify ourselves, your relationship with us and the purpose for contacting you even if others might hear or read it.
Our contacts with you about your Card Account are not unsolicited and might result from information obtained from you or others. We may monitor or record any conversation or other communication with you. Unless the law says we cannot, we may suppress caller ID and similar services when contacting you regarding your card. When you provide your mobile telephone number, you hereby expressly agree that we, or any third party acting on our behalf, may contact you at this number, including through the use of an Autodialer or prerecorded message. You may request this number not be used by calling Debit Card Network, LLC, at (866) 783-3248, writing Debit Card Network, LLC, at 2640 Cordova Lane, Ste. 105, Rancho Cordova, California 95670 or visiting www.lifefreedomcard.com.
Options may be offered that allow you to receive or access text messages or other electronic communications or Card Account alerts from your mobile phone. By enrolling for these types of communications, you understand and agree to be responsible for any fees or charges you incur as a result of this enrollment.
If you ask us to discuss your Card Account with someone else, you may be asked to provide documents authorizing the communications.
Change of Address: If any of your contact information changes (e.g. physical address, mailing address, e-mail address, phone number or your name), you must notify us immediately. We will attempt to communicate with you only by use of the most recent contact information you have provided to us. Failure to promptly notify us of changes in your contact information may result in information regarding the Card or Card Account being mailed to the wrong person or your transactions being declined. Any notice given by us shall be deemed given to you if mailed to you at the last U.S. mail address for the Card Account furnished by you. You agree that we may accept changes of address from the U.S. Postal Service. You also agree that if you attempt to change your address to a non-U.S. address, your Card Account may be cancelled and funds returned to you in accordance with this Agreement.
Governing Law, Court Proceedings, Damages, Arbitration: Except as set forth in the Arbitration Agreement And Waiver of Jury Trial below, (1) this Agreement will be governed by, construed and enforced in accordance with federal law and the laws of the State of Minnesota; (ii) any action or proceeding with respect to this Agreement or any services hereunder shall be brought only before a federal or state court in the State of Minnesota; and (iii) you agree to pay upon demand all of our costs and expenses incurred in connection with the enforcement of this Agreement. If we are served garnishments, summonses, subpoenas, orders or legal processes of any type, we are entitled to rely on the representations therein and may comply with them in our own discretion without regard to jurisdiction.
ARBITRATION AGREEMENT AND WAIVER OF JURY TRIAL: PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. UNLESS YOU EXERCISE YOUR RIGHT TO OPT-OUT OF ARBITRATION IN THE MANNER DESCRIBED BELOW, YOU AGREE THAT ANY DISPUTE WILL BE RESOLVED BY BINDING ARBITRATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO HAVE A JURY TRIAL, TO ENGAGE IN DISCOVERY (EXCEPT AS MAY BE PROVIDED FOR IN THE ARBITRATION RULES), AND TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS OF CLAIMANTS OR IN ANY CONSOLIDATED ARBITRATION PROCEEDING OR AS A PRIVATE ATTORNEY GENERAL. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE IN ARBITRATION.
Agreement to Arbitrate. You and we (defined below) agree that any Dispute (defined below) will be resolved by Arbitration. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and the substantive law of the State of Minnesota (without applying its choice-of-law rules).
What Arbitration Is. "Arbitration" is a means of having an independent third party resolve a Dispute. A "Dispute" is any claim or controversy of any kind between you and us. The term Dispute is to be given its broadest possible meaning and includes, without limitation, all claims or demands (whether past, present, or future, including events that occurred prior to your application for a Sunrise Banks account or Card and whether or not a Sunrise Banks issued Life Freedom Card Prepaid Mastercard® is provided to you, based on any legal or equitable theory (contract, tort, or otherwise) and regardless of the type of relief sought (i.e., money, injunctive relief, or declaratory relief). A Dispute includes, by way of example and without limitation, any claim based upon a federal or state constitution, statute, ordinance, regulation, or common law, and any issue concerning the validity, enforceability, or scope of this arbitration agreement.
For purposes of this arbitration agreement, the terms "you" and "your" include any Authorized User, co-signer, co-obligor, or guarantor and also your heirs, guardian, personal representative, or trustee in bankruptcy. The terms "we," "our," and "us" mean either the Bank and include employees, officers, directors, members, managers, attorneys, affiliated companies, predecessors, and assigns the Bank as well as the marketing, servicing, and collection representatives and agents of either or both. The term “Servicer” means Debit Card Network, LLC, a third-party that markets and services the Card and Card Account, including its officers, directors, employees, agents, affiliates, contractors and subcontractors.
How Arbitration Works. If a Dispute arises, the party asserting the claim or demand must initiate arbitration, you and wemay first try to resolve the matter informally or through customary business methods, including collection activity. The party filing an arbitration complaint must choose either of the following arbitration firms for initiating and pursuing arbitration: the American Arbitration Association ("AAA") or JAMS, The Resolution Experts. If the parties mutually agree, a private party, such as a retired judge, may serve as the arbitrator. If you claim you have a Dispute, but do not initiate arbitration or select an arbitrator, we may do so. You may obtain copies of the current rules of each of the arbitration firms and forms and instructions for initiating arbitration by contacting them as follows:
American Arbitration Association
120 Broadway, 21st Floor
New York, NY 10271
Telephone (800) 778-7879
JAMS, The Resolution Experts
1881 Von Karman Ave., Suite 350
Irvine, CA 92612
Telephone (949) 224-1810 or (800) 352-5267
In the event both AAA and JAMS are unavailable to decide a Dispute, the parties agree to select another neutral party experienced in financial matters to decide the Dispute. If such an independent arbitrator cannot be found, the parties agree to submit any Dispute to a state or federal judge, sitting without a jury, for resolution on an individual and not a class-wide basis.
The policies and procedures of the selected arbitration firm will apply provided such policies and procedures are consistent with this arbitration agreement. To the extent the arbitration firm's rules or procedures are different than the terms of this arbitration agreement, the terms of this arbitration agreement will apply.
What Arbitration Costs. No matter which party initiates the arbitration, we will advance or reimburse filing fees and other costs or fees of arbitration, provided each party will be initially responsible for its own attorneys' fees and related costs. Unless prohibited by law, the arbitrator may award fees, costs, and reasonable attorneys' fees to the party who substantially prevails in the arbitration.
Location of Arbitration. Unless the parties agree to a different location, the arbitration will be conducted in the county where you reside.
Waiver of Rights. You are waiving your right to a jury trial, to have a court decide your Dispute, to participate in a class action lawsuit, and to certain discovery and other procedures that are available in a lawsuit. You and we agree that the arbitrator has no authority to conduct class-wide arbitration proceedings and is only authorized to resolve the individual Disputes between the parties. The validity, effect, and enforceability of this waiver of class action lawsuit and class-wide arbitration, if challenged, are to be determined solely by a court of competent jurisdiction and not by the AAA, JAMS, or an arbitrator. If such court refuses to enforce the waiver of class-wide arbitration, the Dispute will proceed in court and be decided by a judge, sitting without a jury, according to applicable court rules and procedures, and not as a class action lawsuit. The arbitrator has the ability to award all remedies available by statute, at law, or in equity to the prevailing party.
Applicable Law and Review of Arbitrator's Award The arbitrator shall apply applicable federal and Minnesota substantive law and the terms of this Agreement. The arbitrator must apply the terms of this arbitration agreement, including without limitation the waiver of class-wide arbitration. The arbitrator shall make written findings and the arbitrator's award may be filed with any court having jurisdiction. The arbitration award shall be supported by substantial evidence and must be consistent with this Agreement and with applicable law, and if it is not, it may be set aside by a court. The parties shall have, in addition to the grounds referred to in the Federal Arbitration Act for vacating, modifying, or correcting an award, the right to judicial review of (a) whether the findings of fact rendered by the arbitrator are supported by substantial evidence and (b) whether the conclusions of law are erroneous under the substantive law of Minnesota and applicable federal law. Judgment confirming an award in such a proceeding may be entered only if a court determines that the award is supported by substantial evidence and is not based on legal error under the substantive law of Minnesota and applicable federal law.
Survival. This arbitration provision shall survive: (1) cancellation, payment, charge-off, or assignment of this Agreement; (2) the bankruptcy of any party; and (3) any transfer, sale, or assignment of this Agreement, or any amounts owed under this Agreement, to any other person or entity.
RIGHT TO OPT-OUT. IF YOU DO NOT WISH TO AGREE TO ARBITRATE ALL DISPUTES IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THIS SECTION, YOU MUST ADVISE US IN WRITING AT THE FOLLOWING ADDRESS BY EITHER HAND DELIVERY OR A LETTER POSTMARKED WITHIN THIRTY (30) DAYS FOLLOWING THE DATE YOU ENTER INTO THIS AGREEMENT. YOU MAY OPT-OUT WITHOUT AFFECTING YOUR APPLICATION OR CARDHOLDER STATUS.
200 University Avenue West Suite 200
Saint Paul, MN 55103
Assignability. We may assign or transfer our rights and obligations under this Agreement at any time without prior notice to you. The Card Account established under this Agreement is not assignable or transferable by you. Notwithstanding the foregoing, this Agreement shall be binding on you, your Authorized Users, your heirs, your executors, administrators, guardians, personal representatives, or trustee in bankruptcy.
Miscellaneous Provisions: We do not waive our rights by delaying or failing to execute them at any time. To the extent permitted by law and as permitted by the Arbitration Agreement and Waiver of Jury Trial above, you agree to be liable for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Account. If a court finds any provision of this Agreement invalid or unenforceable, such finding shall not make the rest of this Agreement invalid or unenforceable. To the fullest extent possible, any such provision shall be deemed to be modified so as to be rendered enforceable or valid; however, if such provision cannot be so modified, it shall be stricken and all other provisions of this Agreement in all other respects shall remain valid and enforceable.
What does Sunrise Banks, N.A. do with your Personal Information?
Financial Companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information that we collect and share depend on the product or service you have with us. This can include:
Social Security Number and Date of Birth
Address of Residence and Government Issued Identification
When you are no longer our customer, we continue to share your information as described in this notice.
All Financial Companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons Financial Companies can share their customers’ personal information; the reasons Sunrise Banks, N.A. chooses to share; and whether you can limit the sharing.
Reasons we can share your personal information
Does Sunrise Banks, N.A. Share?
Can you limit this sharing?
For our everyday business purposes –
such as: to process your transaction, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.
For our marketing purposes –
to offer our products and services to you.
For joint marketing with other financial companies.
For our affiliates’ everyday business purposes – information about your transactions and experiences.
For our affiliates’ everyday business purposes- information about your creditworthiness.
We don’t share
For our affiliates to market to you.
For non-affiliates to market to you.
Call (866) 783-3248
Who we are
Who is providing this notice?
Sunrise Banks, N.A.
What we do
How does Sunrise Banks, N.A. protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and buildings.
How does Sunrise Banks, N.A. collect my personal information?
We collect personal information, for example, when you
Open a Card Account or use your card
Pay your bills or make a purchase
Give us your contact information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
Sharing for affiliates everyday business purposes- information about your creditworthiness,
Affiliates from using your information to market to you,
Sharing for non-affiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing.
Companies related by common ownership or control. They can be financial and non-financial companies.
Our affiliates include financial companies such as University Financial Corp. dba Sunrise Banks.
Companies not related by common ownership or control. They can be financial or non-financial companies.
Sunrise Banks, N.A. does not share with non-affiliates so they can market to you.
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
Our joint marketing partners include prepaid card companies.
Rev. April 2014
For non affiliates to market to you.
Sharing for non affiliates to market to you.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Companies not related by common ownership or control. They can be financial or nonfinancial companies.
Sunrise Banks, N.A. does not share with nonaffiliates so they can market to you.
A formal agreement between non affiliated financial companies that together market financial products or services to you.
ELECTRONIC NOTICE AND CONSENT TO SHARE INFORMATION WITH YOUR AGENCY
Please read this Electronic Notice and Consent to Share Information With Your Agency (the “Consent”) carefully and retain a copy for your reference. Defined terms contained in this Consent shall have the meanings assigned to them in the Cardholder Agreement between you and Sunrise Banks, N.A., unless otherwise defined in this Consent. For purposes of this Consent, "we", "us", and "our" mean Sunrise Banks, the issuer of the Card, and Debit Card Network, LLC, the servicer of the Card. "You" and "your" mean the Card Owner and any Authorized User of the Card. You understand and consent to us sharing certain of your Card Account information with the representative payee, conservator or public guardian (the “Agency”) that is authorized to load your Card Account by direct deposit. You agree we may share with Agency any personal or transaction information we obtain in connection with your Card or Card Account, including, without limitation, your name, address, telephone number, email address, Card Number, Account Number, or Card Account balance information and transaction activity.
Withdrawal of Consent to Share Information with your Agency. You may withdraw your Consent authorizing us to share information with your Agency at any time by calling us at (866) 783-3248 or by writing to us at Debit Card Network, LLC, 2640 Cordova Lane, Ste. 105, Rancho Cordova, California 95670. You will not be charged a separate fee if you choose to withdraw your Consent; however, if you withdraw your Consent, you will no longer be able to load funds onto your Card, and you will not be able to use your Card after the existing balance in your Card Account is depleted. Any withdrawal of your Consent will be effective only after we have had a reasonable period of time to act upon your withdrawal.
By clicking on the "I Consent" button, you authorize us to share your personal and transaction information with your Agency as further set forth in this Consent.
Short Form Disclosure
Debit Card Network, LLC
Life Freedom Thrive Prepaid Mastercard®
Issued By: Sunrise Banks, N.A., Member FDIC
ATM Balance inquiry
We charge 9 other types of fees. Here are some of them:
No overdraft/credit feature.
Your funds are eligible for FDIC insurance.
For general information about prepaid accounts, visit cfpb.gov/prepaid
Find details and conditions for all fees and services here or by calling 1-866-783-3248 or visit lifefreedomcard.com
List of all fees for Life Freedom Thrive Prepaid Mastercard®
Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to Sunrise Banks N.A., an FDIC-insured
institution. Once there, your funds are insured up to $250,000 by the FDIC in the event the Bank fails, if specific deposit
insurance requirements are met and we have been able to verify your identity. See fdic.gov/deposit/deposits/prepaid.html
Contact us by calling 866-783-3248, by mail at P.O Box 2030 Rancho Cordova, CA 95670, or visit www.lifefreedomcard.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
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The Life Freedom Prepaid Mastercard® is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.
The card may be used everywhere Debit Mastercard is accepted.
Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
Card Enrollment Subject to ID Verification.